Hello, how can we help you?

As long as your order has not yet been processed, we can still adjust the delivery. To do so, please send an e-mail to info@huismerken.nl. Has the package already been shipped? In many cases, you can still make changes yourself via the tracking page of the delivery service.

The cancellation of your order must be reported via our form,

Once an order is being processed, the delivery address can unfortunately no longer be changed. Collection is sometimes possible via the tracking page of the delivery service, but this cannot be set in advance. We advise against specifying a collection point as a delivery address, as parcels often do not arrive or are returned in such cases.

No, we do not have a physical pick-up location. Pick-up is only possible via a local parcel point if you set this up yourself via the tracking page of the delivery service.

Will you not be home during delivery? Then keep a close eye on the tracking code. Usually, a new delivery attempt is automatically scheduled, or you can make a new appointment yourself via the link in the track & trace.

Once your order has been processed, you will receive an email from us with the tracking codes to follow your package.

You can also track your order yourself via our track your package page.

First, check if the order confirmation is in your spam folder. Can't find it there either? Please contact us at info@huismerken.nl. Include as much information as possible, such as your delivery address. We can then check your email address and resend the confirmation.

Are you missing parts or products in your order? Please report this via our form on our customer service page.

Your order is usually delivered within 1 to 3 business days. Please check the tracking code for updates. You can also track your status via our 'track your order' page.

If you have not received tracking or do not see any progress after 5 business days, please report this using our form.

Yes, all prices on our website include VAT.

We do not offer installation or old furniture removal services. If you cannot assemble a product yourself, we recommend hiring a professional. You can drop off old furniture at your local recycling center or donate it to a thrift store.

We only deliver in the Netherlands and Belgium. Our products are shipped locally, so no import duties apply. Shipping is always free, except when express delivery is chosen. If you receive a message about extra costs anyway, it's probably a scammer or a shipment that is not from us.

Shipping is always free to the Netherlands and Belgium. The standard delivery time is 3 to 5 business days. Do you want to receive it faster? Then choose express delivery at checkout. This costs €20 and ensures that your order is delivered within 3 business days.

You can pay us with iDeal, Bancontact, credit card, PayPal, Google Pay, and Apple Pay. All payments are processed through Pay.nl, a reliable Dutch payment provider used by thousands of webshops.

Yes, you can request an invoice by sending an email to info@huismerken.nl.

An order can only be changed or canceled if it has not yet been processed, usually within a few hours of placing the order. Please use our form for this. We cannot always guarantee this. Is cancellation no longer possible? Then you can refuse delivery at the door. The package will then be automatically returned and you will receive your money back.

For larger quantities, we are happy to discuss possibilities such as bulk discounts with you. Please contact us at info@huismerken.nl to discuss the options.

Place the desired product in your shopping cart and click on the shopping cart icon in the top right. Then select 'Checkout'. Enter your details, select the delivery method and payment method, and click 'Checkout' again to complete your order. After payment, you will receive a confirmation by email and we will start processing your order.

You can create an account via our account page. You do not need to create a password for this; we will send you a link and with that, you will have access to your account.

You can subscribe to the newsletter via our form. You can easily unsubscribe using the link at the bottom of each newsletter, or send an email to info@huismerken.nl.

We are a Dutch company and comply with the AVG and European GDPR legislation. Your personal data is processed carefully and securely, with multiple layers of protection. You can find our full privacy policy here.

You manage your account, including login, password, and preferences such as newsletter and wishlist, via our My Account page.

Unfortunately, individual product parts cannot be ordered. Are you missing a part that should have been included with your order? In many cases, we can still send it to you. Please fill out the form for this.

The manual is supplied as standard with the product. Remove the product completely from the packaging; sometimes the manual is hidden under a part. Have you not received a manual? Then fill in the form here.

It is not possible to reserve products.

To help you as quickly as possible, we work with fixed contact forms per topic. Such as returns, damage, cancellations, or questions about your order.

This ensures your question goes directly to the right team, and we can help you faster.
That's a smart way to work.

Visit our customer service page here.

Because we work with different suppliers, we cannot guarantee that sold-out products will be restocked. In many cases, they will not be replenished. Do you have questions about a specific product? Feel free to email us at info@huismerken.nl.

You can see the availability of a product on the product page, just above the shopping cart button. Does it say "In stock" in green there? Then you can order it immediately.

All products come with a 2-year statutory warranty. You can find more information in our full warranty policy.

For defects, you can submit a report via our damage form. All products also come with a 2-year legal warranty.

Do you have a complaint about a product? Please report it using our damage form. For other complaints, you can email us at info@huismerken.nl.

Does the tracking code indicate that your package has been delivered, but you haven't received anything? First, check with your neighbors to see if they might have accepted it.

Also, check if the tracking code states that the package is at a pickup point or if a new delivery attempt is scheduled. If none of these are the case, please report it here using our form.

Yes, you can exchange a product or return an incorrect item within 14 days of receipt. To do this, please fill out our return form.

You can return or exchange a product within 14 days of receipt. Register your return via our return form.

No, we are fully online and do not have any physical stores. Our customer service is available from 9:00 AM to 5:00 PM.

We do not offer gift cards. Discount promotions and codes are sent via our newsletter.

At the moment, we do not offer business services, but we expect to make this possible in the future. Would you like to stay informed? Sign up for our newsletter.

Our terms of service can be found here.

We do our best to help you as quickly as possible. In most cases, you will receive a response from our team within 2 to 3 business days.

We do not offer gift wrapping. Is this a gift? We recommend having the order delivered to your home first so you can wrap it yourself.